Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment with us will help to make your first visit to Paddock Park Animal Care Center more pleasant for both you and your pet. 

Our Pet Care Philosophy

We are proud to serve pet owners and their four-legged family members in Ocala, Marion County, and beyond. We believe that quality veterinary care should be accessible to all. 

We are committed to providing affordable, high-quality veterinary services to you and your pet with state-of-the-art treatments, technology, and facilities.

Ensuring that pet parents are fully informed about their companion's health is important to us. Dr. Luis Gonzalez proudly provides veterinary services in Spanish as well as English, to help our clients be the best pet parents they can be.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will always provide a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances may always arise and impact your bill. 

  We will discuss our written estimate with you before you leave our facility and will require a deposit based on that estimate before providing any further treatment. 

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  If your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to reschedule or cancel your appointment, get in touch with us as soon as possible to let us know. This way, we can offer the space to our other client and schedule your new appointment as soon as possible.

• What types of animals do you treat?

  We take care of all small domestic pets like dogs and cats, We are here to treat your pet with the care they deserve.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an emergency visit?

  A deposit is required for all emergency examinations. Once staff and veterinarians have had to chance to examine your pet, we will provide an estimate for treatment and a treatment plan will be determined. 

  If further hospitalization, diagnostics, or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.